1. Introduction
Loqqit ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management service.
By using Loqqit, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, password
- Property Data: Property addresses, unit details, purchase information
- Tenant Information: Tenant names, contact details, lease terms
- Financial Data: Rent amounts, payment records, expenses
- Documents: Leases, receipts, and other uploaded files (Pro plan)
- Payment Information: Processed securely through Stripe; we do not store credit card numbers
2.2 Automatically Collected Information
- Device information (browser type, operating system)
- IP address and approximate location
- Usage data (features used, pages visited, time spent)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Process transactions and send related information
- Send administrative notifications (account, security, updates)
- Respond to customer service requests
- Analyze usage to improve the Service
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties that help us operate the Service (hosting, payment processing, email delivery, analytics)
- Legal Requirements: When required by law, subpoena, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (TLS/SSL) and at rest
- Secure password hashing (bcrypt)
- Regular security assessments
- Access controls and authentication
- Secure cloud infrastructure (Microsoft Azure)
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion:
- Your data will be deleted within 30 days
- Backups may retain data for up to 90 days before deletion
- We may retain certain data as required by law or for legitimate business purposes
7. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Export: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@loqqit.com.
8. Cookies
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Understand how you use the Service
- Improve the Service
You can control cookies through your browser settings. Disabling cookies may affect Service functionality.
9. Children's Privacy
Loqqit is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected data from a child, we will delete it promptly.
10. International Data Transfers
Your data may be processed in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of your data to these locations, which may have different data protection laws than your country.
11. California Privacy Rights (CCPA)
California residents have additional rights under the CCPA:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell data)
- Right to non-discrimination for exercising privacy rights
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. The "Last updated" date at the top indicates when this policy was last revised.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@loqqit.com
- Support: support@loqqit.com
- Website: https://loqqit.com